#22. Best AI Chatbot: SAP Conversational AI
It also integrates with all the systems your team depends on, including third-party bots. Drift is one of the leading conversational marketing and sales live chat and chatbot platforms set to help brands and companies connect with customers who are ready to buy now. The tool offers incredibly strong lead generation features centered around live chat and AI-powered chatbot capabilities. However, it also boasts other automation tools such as email and video.
- Like Chai, Kajiwoto lets you build custom AI bots and chat with them.
- Still, the high price is compensated by an advanced set of analytics and marketing tool integrations.
- Zendesk is an all-in-one customer experience platform with live chat and chatbot capabilities.
- H&M chatbot asks users a series of questions to understand their tastes and preferences.
- The user interface of this software provides multilingual support for users around the world.
This platform was created for Latin America, so it’s available in Spanish, English, and Portuguese. It leverages Avio’s proprietary smartest chatbot natural language processing technology. It has an easy-to-use drag-and-drop UI which is powered by AI and machine learning.
Best AI Companion and Friend Chatbot: Replika
Reply.ai is built with answering customer questions in mind. Its goal is to use AI to deflect support volume on your digital channels without compromising on customer experience. Moreover, REVE Chat allows you to provide immediate assistance to your customers using chat apps such as Viber, Facebook Messenger, and Telegram. Multiple channels like Facebook Messenger, WeChat, and WhatsApp are supported with this chatbot software. This natural visual flow designer offers a range of prices for everyone depending upon the number of messages you send and bots you build.
Advanced Support Automation
In less than two years, that number has jumped to over 87%. As a result, the WestJet customer service agents are able to work side-by-side with the AI bot and handle over 5X the normal load of customer support. Due to technological advancements and resource availability, consumers demand round-the-clock service from different industries and not just shopping.
A Facebook Messenger chatbot uses artificial intelligence to communicate with people. It is an automated messaging tool that “lives” inside the Messenger app. Paradox is an AI recruitment app providing chatbots to support global customers with their hiring needs. It streamlines workflows, such as screening resumes, scheduling interviews, and more. It also answers candidates’ questions and manages onboarding communications.
You can do this through lucrative offers or limited-time coupons. It will also send qualified leads to support agents and reduce manual efforts. Today, chatbots can handle most customer queries, respond to FAQs, and perform straightforward tasks. While talking to real humans is still the best for some functions, having chatbots will ultimately save time for your customer support agents as they can focus on addressing the more complex issues.
Zendesk Answer Bot works alongside your support team within Zendesk to answer incoming customer questions right away. The Answer Bot pulls relevant articles from your Zendesk Knowledge Base to provide customers with the information they need without delay. You can deploy additional technology on top of your Zendesk chatbot or you can let the Zendesk Answer Bot fly solo on your website chat, within mobile apps, or for internal teams on Slack. WP-Chatbot is the most popular chatbot in the WordPress ecosystem, giving tens of thousands of websites live chat and Web chat capabilities.
Platform #12. Xenioo
So finding one that supports all of your requirements is necessary to having the smoothest AI chatbot creation and support experience. Snatchbot is a chatbot builder intending to remove the complexity of adding AI/machine learning to your messaging applications. Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Reply.ai.
Seamless bot-to-human handoffsIt’s always important to have a way for customers to escalate a conversation to a real person. When a customer has a valid reason to speak to a human agent, but there’s no option to do so, it’s a frustrating experience that can lead to negative CSAT, or worse, churn. Thankful integrates with Zendesk, making it easy for you to deploy on any written channel. With Zendesk’s platform, this partnership presents a unified customer profile across every channel along with any chat history. This provides your agents with complete customer context and ensures a smooth transition so that your customers never have to repeat themselves. And Thankful does all this without putting your customer’s data at risk thanks to its advanced security protocols and certifications.
AI apps created using ChatterBox can be trained to speak any language. They naturally improve over time without any coding or patching. What sets LivePerson apart is its focus on self-learning and Natural Language Understanding . It also offers features such as engagement insights, which help businesses understand how to best engage with their customers. With its Conversational Cloud, businesses can create bots and message flows without ever having to code.
Imagine that you owned a business where five different types of questions made up for over 50% of the total questions by volume. Without a chatbot, a customer service agent would have to answer each question one by one. On the other hand, a chatbot could answer an unlimited amount of the same customer service question type in an instant.
Or, the mattress brand, Casper, created a chatbot for people who have trouble sleeping and want a late-night friend to talk to. Casper’s bot’s single purpose is to bring people closer to its brand. And since AI-powered chatbots can learn your brand voice, they can use a tone, personality, and language that’s familiar to the rest of your brand properties. Chatbots for marketingA chatbot can also be a lead generation tool for your marketing team.
It’s a great bot for those that want a cheap, easy to use tool which you can get started with quickly. Aivo is another AI heavy chatbot platform that powers your customer support, helping you to respond in real-time via text or voice. Pandorabots is an open-source website allowing people to build and publish chatbots on the web. They provide a large scope of services from do-it-yourself builders to in-depth development. REVE Chat is a video chat, live chat, and bot service that allows you to engage with your consumers. It provides a ready-to-use AI chatbot online platform that requires no coding experience.